Privacy Policy
Last Updated: March 1, 2025
This Privacy Policy describes how Bralith Yonur ("we", "us", or "our") collects, uses, stores, and discloses information about individuals ("you" or "user") who access or use our website located at ervelia.online and any related services, workshops, or digital products we provide (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
We collect information in several ways depending on how you interact with our Service. The categories of information we may collect include the following:
1.1 Information You Provide Directly
When you register for an account, enrol in a workshop, complete a contact form, subscribe to communications, or otherwise interact with our Service, you may provide us with:
Identity and contact data: Such as your full name, email address, phone number, and postal address.
Account credentials: Such as a username and password you create to access your account.
Billing and payment data: Such as payment card details, billing address, and transaction history. Note that full payment card details are processed by our third-party payment processors and are not stored on our servers.
Communications: Any messages, feedback, support requests, or other content you submit to us directly.
Professional or educational background: Information you voluntarily provide about your skills, experience, or learning objectives when enrolling in workshops.
1.2 Information Collected Automatically
When you visit or use the Service, certain data is collected automatically through cookies, log files, and similar technologies, including:
Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
Usage and activity data: Pages visited, time spent on pages, links clicked, referring URLs, search terms used within the Service, and navigation patterns.
Session data: Login timestamps, session duration, and feature usage within the platform.
Cookie data: Data stored in cookies and similar tracking technologies as described in Section 6 of this Policy.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
Payment processors: Confirmation and transaction status data related to purchases you make.
Analytics providers: Aggregated or pseudonymous data about how users interact with our Service.
Social platforms: If you choose to connect or authenticate through a third-party social login, we may receive basic profile information permitted by that platform and your privacy settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Managing the Service
To create and manage your account, process enrolments and payments, deliver workshop content, respond to your requests, and provide customer support.
2.2 Improving and Developing the Service
To analyse usage patterns, troubleshoot technical issues, conduct internal research, and improve the functionality, performance, and content of our platform.
2.3 Communications
To send you transactional communications such as enrolment confirmations, receipts, and account notifications. Where you have consented or where we have a legitimate interest, we may also send you informational updates, new workshop announcements, and educational content. You may opt out of non-transactional communications at any time.
2.4 Security and Fraud Prevention
To detect, investigate, and prevent fraudulent transactions, unauthorised access, abuse, and other harmful or illegal activity on our Service.
2.5 Legal Compliance
To comply with applicable laws, regulations, legal processes, and enforceable governmental or regulatory requests.
2.6 Business Operations
To maintain internal records, enforce our terms and agreements, protect our legal rights, and manage our business operations generally.
3. Legal Bases for Processing
We process your personal information on one or more of the following legal grounds:
Contract performance: Processing is necessary to fulfil our obligations to you when you enrol in a workshop or use our Service.
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving the Service, preventing fraud, and maintaining security, provided these interests are not overridden by your rights.
Legal obligation: Processing is necessary to comply with a legal or regulatory requirement.
Consent: Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing emails. You may withdraw consent at any time.
4. Sharing and Disclosure of Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies and individuals to perform functions on our behalf, such as payment processing, email delivery, hosting, analytics, and customer support tools. These providers are given access to your information only as necessary to perform their services and are contractually bound to protect it.
4.2 Business Transfers
If Bralith Yonur is involved in a merger, acquisition, asset sale, or restructuring, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy where required.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate wrongdoing in connection with the Service, or protect the safety of users or the public.
4.4 With Your Consent
We may share your information with other parties when you have provided your explicit consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
The duration of your relationship with us and whether your account remains active or inactive.
Whether there is an ongoing legal obligation to retain data, such as tax or accounting requirements.
Whether retention is advisable in light of our legal position, such as with respect to applicable statutes of limitations, litigation, or regulatory investigations.
When your information is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.
6. Cookies and Tracking Technologies
6.1 What We Use
Our Service uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience and gather usage data. Cookies are small data files stored on your device when you visit a website.
6.2 Types of Cookies
Essential cookies: Required for the Service to function correctly. These cannot be disabled without affecting core functionality such as login and session management.
Analytical cookies: Used to understand how visitors interact with the Service, helping us improve performance and content.
Functional cookies: Used to remember your preferences and personalise your experience.
Marketing cookies: Used where applicable to deliver relevant content or measure the effectiveness of communications. These are only placed with your consent.
6.3 Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where consent is required for non-essential cookies, we will request it before placing them.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS, access controls, regular security assessments, and staff training.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your account credentials confidential.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify relevant authorities and affected individuals as required by applicable law.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
Right of access: The right to request a copy of the personal information we hold about you.
Right to rectification: The right to request that we correct inaccurate or incomplete information.
Right to erasure: The right to request that we delete your personal information in certain circumstances.
Right to restriction: The right to request that we restrict the processing of your information in certain situations.
Right to data portability: The right to receive your information in a structured, machine-readable format and to transmit it to another controller where technically feasible.
Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 12 of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from someone under the applicable age of consent, we will take steps to delete such information promptly. If you believe we may have collected information from a minor, please contact us immediately.
10. Third-Party Links and Services
Our Service may contain links to third-party websites, tools, or resources that are not operated by us. This Privacy Policy does not apply to those third-party services. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you visit or use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a notification on the Service or via email.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below:
Bralith Yonur
10 King Street, Luton, Beds, LU1 2DP, United Kingdom
Email: info@ervelia.online
Phone: +44 7988 749175
We are committed to resolving any concerns you may have about our handling of your personal data in a fair and timely manner.